Rules and Conditions and Stipulations
As a result of heavy discounts, all consolidated tickets are not - refundable and not changeable.
In the event of a cancellation or change, cancellation or change penalty might apply. We strongly recommend
travel insurance. Prime Travel Deals makes every effort to confirm reservations (per passenger request).
Passengers are responsible for all visa and passport documentation.
Once confirmed and received, please review your travel information/documents
for accuracy on items such as:
- Correct Spelling of the name(s)
- Flight times and airlines
- Fare paid
If the are any discrepancies at all, YOU MUST CONTACT OUR OFFICE WITHIN 24 HOURS OF RECEIVING YOUR CONFIRMATION.
If Prime Travel Deals does not receive a written notice of a discrepancy within 24 hours, it acknowledges that the
travel information/documents received has been reviewed and as accurate as received.
NO CHANGES WILL BE MADE AFTER THIS GRACE PERIOD (discrepancies only). Prime Travel Deals reserves the right to charge
service fees.
All reservations must be reconfirmed 72 hours prior to the scheduled departure
time directly with Airlines. This is a mandatory procedure and we advise you to follow it for your protection
as well as for ours.
Re-confirming your reservation will allow Prime Travel Deals to serve YOU better. This will allow you to review and
reconfirm your flight information and ticketing directly with an airline representative, as well as give us enough
time to fix and/or correct any errors that might have taken place. In the event of non-reconfirmation, or
Visa/Passport issues, Prime Travel Deals shall not be responsible for denied boarding.
To finalize your purchase, it is necessary for us to receive a completed and
signed Shipping Authorization Form.
Here, at Prime Travel Deals our goal is to personalize what has lately became an online
impersonal approach to helping people with their travel needs. We understand that the only way for us to be
successful, is to maintain a top level of customer service. That is why we feel that it is important for you
to read and understand these stipulations. If any of the above is not clear, please do not hesitate to ask
your sale professional.
Can I make changes to my ticket?
Reserved tickets can be changed for a fee. Prime Travel Deals will change your ticket for you whether it is before
or during your trip. Our agents are available through email almost 24 hours a day and over the phone
be 8:00 a.m and 6:00 p.m PST.
If you need a change made you may either call your agent or use our contact form to request assistance.
Even after you leave you can rely on us to continue to give you premium service regardless of where you are.
What are the benefits of the Travel Protection Plan?
The Prime Travel Deals Travel Protection Plan provides you peace of mind, entitling you to a full refund if you are
unable to travel. Normally airlines will charge a hefty fee for cancellation regardless of the reason.
Our trip cancellation protection allows you to get a full refund for your ticket, find out more about our
Travel Protection Plan.
Can I cancel or refund my ticket?
Most of our tickets are non-refundable and can not be cancelled . Tickets which can be refunded will only be
refunded with a cancellation fee. The cancellation fee will be quoted by your agent at the time of purchase.
Visas and Passports
Prime Travel Deals shell not be responsible for any visa or passports issues. Prime Travel Deals acts as a broker on a
purchased airfare only and can not be responsible for providing the passenger with the information pertaining
to Visa’s and Passport issues. Please make sure that you have all necessary travel documentation prior to
purchasing your tickets as most of the airline tickets that we sell are not refundable and not changeable.
How is my ticket shipped and can I track it?
Prime Travel Deals ships our tickets through Airborne express, DHL or Fedex. If you woul like to find out any
information about the status of your package please submit a tracking number request on our shipping page.
When will I recieve my ticket?
Tickets are received from the issuing wholesalers in five to ten business days, and subsequently are sent out
according to the type chosen on the "shipping authorization form".
Please note: all tickets are issued by a third party (an issuing agency);
which, sometimes results in delays. If necessary, please check with your agent to arrange a rush delivery.
Airline contact info
Aer Arann ..................321-275-0048
Aer Lingus .................800-474-7424
Aeroflot....................800-333-5555
Aerogal.....................888-723-7642
Aerolineas Argentinas.......800-333-0276
Aeromexico..................800-237-6639
Aeropostal..................800-284-6637
Aerosvit Airlines..........0 800-509-800
Afriqiyah Airways...........877-FLY-0999
Air Astana..................888-855-1557
Air Astana..................888-855-1557
Air Berlin..................866-266-5588
Air Botswana................800-518-7781
Air Canada..................888-247-2262
Air China...................800-882-8122
Air Europa..................800-238-7672
Air France..................800-237-2747
Air India...................800-223-7776
Air Jamaica.................800-523-5585
Air Madagascar..............800-854-1029
Air Malta...................866-357-4155
Air Mauritius...............800-537-1182
Air Moldova...............373 22 830 830
Air Namibia.................800-NAM-IBIA
Air New Zealand.............800-262-1234
Air North...................800-661-0407
Air Pacific ................800-227-4446
Air Seychelles..............877-359-7392
Air Sunshine................800-327-8900
Air Tahiti Nui..............877-824-4846
Air Transat ................866-255-4871
Air Vanuatu ................800-388-5836
Air Zimbabwe................800-742-3006
Airtran Airways ............800-247-8726
Alaska Airlines.............800-252-7522
Alitalia....................800-223-5730
All Nippon Airways..........800-235-9262
Allegiant Air...............702-505-8888
American Airlines...........800-433-7300
Asiana Airlines.............800-227-4262
Astraeus Airlines.... 44 (0) 1293 819800
ATA Airlines................800-225-9919
Atlantic Airlines...........800-879-0000
Austrian....................800-843-0002
Avianca.....................800-284-2622
Bahamasair..................800-222-4262
Bangkok Air...............66 02 270 6699
Bearskin Airlines...........800-465-2327
Bemidji Aviation............800-332-7133
bmi ........................800-788-0555
British Airways.............800-247-9297
Calm Air International......204-778-6471
Canjet Airlines.............800-809-7777
Cape Air....................800-352-0714
Cathay Pacific Airways......800-233-2742
Cayman Airways..............800-422-9626
Central Mountain Air........888-865-8585
China Airlines..............800-227-5118
China Eastern Airlines......626-583-1500
China Southern Airlines.001-323-6538088
Colgan Air..................800-428-4322
Comair .....................800-964-2550
Condor .....................866-960-7915
Continental Airlines........800-523-3273
Copa Airlines...............800-359-2672
Corsair.....................888-222-4346
Croatia Airlines...........3851 6676 555
Cyprus Airways.............357 2236 5700
Czech Airlines..............800-223-2365
Delta Air Lines.............800-221-1212
Dragonair...................800-233-2742
Egyptair....................800-334-6787
El Al Israel Airlines.......800-223-6700
Emirates Airlines...........800-777-3999
Era Aviation ...............800-866-8394
Estonian Air ..............372 6401 101
Ethiopian Airlines.........800-445-2733
Etihad Airways..............888-8-ETIHAD
EVA Airways.................800-695-1188
Finnair.....................800-950-5000
First Air...................800-267-1247
Florida Coastal Airlines....954-990-1700
Frontier Airlines...........800-432-1359
Frontier Alaska.............800-478-6779
Garuda Indonesian..........080 4180 7807
Georgian Airways............800-786-1704
Great Lakes Airlines........800-554-5111
Gulf Air....................888-359-4853
Hahn Air....................877-HR1-69HR
Hainan Airlines.............888-688-8813
Harbour Air ................800-665-0212
Hawaiian Airlines...........800-367-5320
Horizon Air ................800-252-7522
Iberia......................800-772-4642
Icelandair..................800-223-5500
Indian Airlines.............800-223-7776
Island Air..................800-388-1105
Japan Airlines..............800-525-3663
JAT Airways.................212-6891-677
Jet Airways ................877-835-9538
JetBlue Airways.............800-538-2583
JetLite......................800-22-3020
Jetstar Airways.............866-397-8170
Kenmore Air.................866-435-9524
Kenya Airways...............866-536-9224
Kingfisher Airlines.........866-435-9532
KLM Royal Dutch Airlines....800-618-0104
Korean Air..................800-438-5000
Kuwait Airways.............201-582-9222
Labrador ...................800-563-3042
LACSA.......................800-400-TACA
LAN Airlines ...............866-435-9526
LAN Argentina...............866-435-9526
LAN Ecuador.................866-435-9526
LIAT .......................866-549-5428
LOT Polish Airlines.........212-789-0970
Lufthansa...................800-645-3880
Malaysia Airlines...........800-552-9264
Malev Hungarian Airlines....361-235-3888
Martinair Holland...........800-627-8462
Meridiana Airlines..........866-387-6359
Mesa Airlines...............888 435 9462
Mesaba Airlnes..............651-367-5000
Mexicana Airlines...........888-882-9994
Nature Air..................800-235-9272
New England Airlines........800-243-2460
Openskies...................800-452-1201
Pacific Coastal Airlines....800-663-2872
Pacific Wings...............888-575-4546
Philippine Airlines.........800-435-9725
PIA.........................800-578-6786
PLUNA.......................407-278-7022
Polynesian Airlines....enquiries@polynesianairlines.com
Qantas Airways..............800-227-4500
Qatar Airways...............877-777-2827
Royal Air Maroc.............800-344-6726
Royal Jordanian..........01-212-949-0050
Santa Barbara Airlines......866-213-2457
SAS Scandinavian Airlines...800-221-2350
Saudi Arabian Airlines......800-472-8342
Scenic Airlines.............800-634-6801
Shuttle America.............317-484-6000
Singapore Airlines..........800-742-3333
Smokey Bay Air..............888-482-1511
SN Brussels Airlines.......516-740-5200
Solomon Airlines............949-752-5440
South African Airways.......800-722-9675
Southwest Airlines..........800-IFL-YSWA
Spanair.....................888-545-5757
Spirit Airlines.............800-772-7117
SriLankan Airlines..........877-915-2652
Sun Country Airlines........800-359-6786
Sunwing Airlines............877-877-1755
SWISS.......................877-359-7947
TACA Airlines...............800-400-TACA
TAM Linhas Aereas...........888 2FL-YTAM
TAM Mercosur................888 2FL-YTAM
TAP Portugal................800-221-7370
Thai Airways ...............800-426-5204
Turkish Airlines............800-874-8875
UIA.........................800-876-0114
United Airlines.............800-864-8331
US Airways..................800-428-4322
USA 3000 Airlines...........877-872-3000
V Australia.................800-444-0260
Vietnam Airlines............415-677-8909
Virgin Atlantic ............800-821-5438
West Coast Air..............800-347-2222
WestJet.....................888-937-8538
Windward Island Airways.....866-466-0410
World Airways...............770-632-8000
Yemenia...................718–254-5867
Airline contact info
Please take a minute to look over the most frequently asked questions our Customer Service representatives receive about Prime's discount ticket services.
Q: Can I cancel, exchange or get a refund from my tickets?
A: Most Prime tickets are nonrefundable, though some may be exchanged, depending on the airline. Airlines that allow exchanges or cancellations may charge a fee for the service. British Airways tickets, for example are completely nonrefundable and non-exchangeable, while all Northwest Airlines and KLM tickets can be exchanged for a penalty within 90 days of the original day of departure. The cancellation or exchange fee will be quoted by your agent at the time of purchase, but penalties are subject to airline rules and may change at any time.
Exchange: Some tickets may be changed for a penalty, usually $450, and the fare difference. A fare difference often occurs if the exchanged tickets are in different seasons or there are no seats at the same price as your original ticket. Keep in mind, however, that if you remain flexible with your plans, your Prime agent will try to find the same fare, if possible.
Cancel: If you know you cannot travel, you must cancel your tickets with Prime or with the airline. If you do not cancel, the airline will treat the ticket as a "no show," and the ticket looses its value and has no chance of being exchanged or refunded.
Note: If you have a paper ticket rather than an E-Ticket, you must return the ticket to Prime before we can process any kind of refund or exchange.
Q: Can I book tickets online?
A: Though you can plan a trip online and see ticket prices, you must confirm by calling Prime at
(818) 570-2705.
Q: Can I get a ticket last minute?
A: Yes, Prime specializes in cheap last minute airfare. We can most likely find you tickets only a few hours before a flight!
Q: How can I view my itinerary?
A: Prime had teamed together with Galileo ViewTrip to provide the best, most detailed itinerary available.
Q: What if my name/flight/fare is incorrect on my ticket?
A: YOU MUST CONTACT OUR OFFICE WITHIN 24 HOURS OF RECEIVING YOUR CONFIRMATION if the are any discrepancies at all in the:
1. Correct spelling of name(s)
2. Flight times and airlines
3. Fare paid
After that 24 hour period is over, Prime assumes that all information is correct and may be unable to change it.
Q: How is my ticket shipped and can I track it?
A: Prime generally uses paperless E-Tickets that you receive through e-mail. Prime will e-mail a confirmation for E-Tickets with an E-Ticket number, and will store E-Ticket information in the airline reservation system. For paper tickets, you can choose to ship your tickets through the US postal service, Fedex, or Fedex Express. If you choose to send your tickets by regular mail, you cannot track your ticket and Prime is not liable for delay or lost items. If you decide to ship with Fedex, your agent will give you a tracking number which you can use to track your ticket at
www.fedex.com.
Q: When will I receive my ticket?
A: E-Ticket confirmation will be e-mailed to you after Prime has ensured that the ticket has been issued. Paper tickets will be received in a minimum of three business days, though it is more likely that five to fifteen business days will be required for shipping. If necessary, please check with your agent to arrange a rush delivery.
Q: When are agents available?
A: Prime travel agents are available on the phone between 6:00 am and 6:00 pm PST. Agents are available through email almost 24 hours a day.
Q: How does Prime offer such low fares?
A: Prime negotiates with international and domestic airlines for volume discounts, making it possible to get you better quality tickets and bigger savings.
Q: Can I get a seat for my baby?
A: Most airlines will let you purchase a seat for an infant, but you will need to pay a child fare. Some airlines will not allow an infant on a separate seat at all. Please check with an agent.
Q: What kind of extra discounts can I get for children/seniors/military/etc?
A: Infants, children discounts: Most airlines provide discounts for infants up to 24 months old, and children from 2-11 years of age. The fare for infants is usually 10% of an adult fare, while the usual fare for children is 75% of an adult fare, plus taxes and fees. However, some discounted tickets have no additional reductions for children or infants. Please check with us to confirm any discount information.
Senior/Military discounts: We do not have additional discounts for seniors, primarily because our tickets are already deeply discounted. Prime special consolidated fares are actually cheaper than most regular published fares with senior discounts.
Q: Do I collect my bags at my final destination?
A: In most cases, you will be able to collect your bags at your final destination. However, much depends on the laws and regulations of the country you are in. For example, when traveling to Europe and stopping over in Schengen Zone countries (these countries have no internal border checkpoints and controls), you will enter passport control when first in the Schengen zone, then collect luggage and enter customs control at your final destination.
Q: I don't know when I'm coming home. Can I buy an open-ended ticket?
A: Our ability to find open-ended tickets depends on the airline and destination as well how much time you need. For example, only a few Asian airlines allow open-ended tickets. Some airlines do not allow any open tickets at all. However, you can often change the return flight for a penalty. Please consult an agent about penalties and the maximum time your ticket must be valid for.
A ticket always has limited validity. It can be open for one month, three months, six months, or a maximum of 12 months. The most inexpensive tickets have limited time validity. Some tickets are non-exchangeable, so always check with an agent about exchange options. Prime agents always try to find the lowest fare for each passenger; however, deeply discounted tickets often have highly restrictive options.
To schedule a return trip with an open-ended ticket, you must contact the airline at your destination and schedule a flight within the validity time of your ticket.
Q: Can I buy a one-way ticket?
A: Prime does have specially negotiated one way deals. Please check with an agent.
Insure your trip. 
Travel Advisor
